Faq

Frequent questions on Sentey product lines and detailed explanations on the most common inconvenients and concerns.

• 1 -

  The Power Supply is not working, but the case is already assembled and for this reason the product is out of warranty. What should I do?

   

  In this case, the power supply should be sent back to the reseller’s address without the case, while still in the warranty’s period.
• 2 -

  What should I do if the fan, LCD display , USB port or any other moveable accessory is not working?

   

  In this case, the procedure is the same as the above. The accessory should be sent back to the reseller’s address depending on the geographic location without the case. The accessory will be tested and if found damaged, replaced.
• 3 -

  I bought a product that happened to be damaged. I took it back to the reseller and was not replaced for a new one immediately. What is the tolerated wait period for this reparation?

   

  RMA periods are variable depending on the reseller but the solution should not be delayed more than 72 working hours.
• 4 -

  I bought a case, I assembled all the parts but then it was hit. Does warranty cover this type of damage?

   

  Sentey cases are warranty covered untill the moment they are assembled for their use. Once the case has beenis used, the warranty loses its effect as the damages from this point on are believed to be due to considered bad use, therefore not associated with the product itself.
• 5 -

  In which conditions should I take back the case in order to still be warranty covered?

   

  The case should be taken to the reseller’s address in the same conditions it had been delivered at the moment of the purchase. The warranty is in effect up until the assembly (any damage, scratch before the assembly is covered). After the seal is broken, the warranty is voided.
• 6 -

  Must I take the case in the original package?

   

  Yes, most definitely. No products can be received under warranty claim unless in the original package
• 7 -

  I bought a case and the front was broken. Must I take the complete case back or should I take in only the broken part to be replaced?

   

  In this case, you should contact the reseller in order to receive specific advice. If the reseller informs you that the warranty has no effect, then you should take the complete case back making sure to follow RMA’s established terms and conditions.
• 8 -

  Is there an extra cost for the use of warranty service?

   

  No. Having the product repaired under warranty implies in no extra cost for the user.
• 9 -

  Do Sentey’s USB front ports support USB.2.0?

   

  All Sentey cases are compatible with USB2.0.
• 10 -

  Which is the motherboard supported by Slim line cases series SS1?

   

  These series support motherboards ATX and video cards Low Profile.

• 1 -

  What are the advantages of having a modular Power Supply?

   

  One great advantage is that you can place only the wires necessary for an appropriate connection. In this way a proper assembly is obtained and the air track in the interior of the case is optimized.
• 2 -

  Are HBP900-SM Sentey’s Power Supplies prepared to operate in 120V (CA), which is standard in my country?

   

  Yes, the Hard Blue Power line is prepared to receive CA in a range between 100V and 250V (Universal Input).